Disaster Recovery

“Disaster” means an outage of Customer’s System caused by an act of God, earthquake, hurricane, war, fire, act of terrorism, failure of telecommunications lines, or malfunction, failure, loss or destruction of any hardware, network, infrastructure or other component of the telecommunications network. “Disaster” will not include an outage resulting from damage or destruction to the infrastructure of Customer’s business facility.

• GVT provides Disaster recovery services in the event of a Disaster at GVT’s data center. GVT will make commercially reasonable efforts to minimize the duration of time that the Customer will be denied access during a Disaster. Outages caused by Disasters count towards the overall downtime for a month and will be reimbursed according to contracts.
   
• Customer have the right to audit GVT’s production and Disaster recovery facilities and records during regular business hours upon written request. Customer will pay all expenses for such audit. 
   
• If a Disaster occurs that renders GVT’s data center unusable or unavailable to the Customer, and if Mirroring is included as a provided service, GVT’s Disaster recovery infrastructure is set up so that it may resume Customer’s access to the system from an alternative location, and via an alternative telecommunications route.
   
• GVT creates, tests, and updates a Disaster Recovery Plan for each Customer every 6 months.